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Article Type

Original Study

Abstract

Objectives This study aimed to assess the patients' satisfaction towards safety measures in the family health centers in Elobour city to improve the family health cente's services utilization rate. Background In recent years, countries have increasingly recognized the importance of improving patient safety. Estimates show that in developed countries as many as one in 10 patients was harmed while receiving hospital care. Patients and methods This is a descriptive and analytical cross-sectional study conducted in three family healthcare centers in Elobour city – Alhaialawal, Alshabab, and Almostakbal – during a period of 1 month (August 2014). All the 275 participants were selected by simple random sample from all the patients who attended the clinics during the period of the study from the selected settings. The researcher used an interviewing questionnaire sheet, a modification of Ware questionnaire, in addition to the checklist of accreditation tools of Ministry of Health and Population, to measure the quality of health services in the prementioned centers. Results Most interviewees (97.2%) were totally satisfied with the overall quality of service at the centers. Moreover, 76.4.9% of them were satisfied with curative and healthcare services, 90.9% of patients were satisfied with safety and infection control measures, and 78.2 and 66.5% of patients were satisfied with facility services and dealing with the patient and patient rights, respectively. Conclusion This study demonstrates that 90.9% of patients were satisfied with the safety measures provided by healthcare workers in Elobour family health centers. However, a high percent of noneducated patients need more attention from healthcare workers toward educating patients about safety culture.

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